SERVING NAPERVILLE CUSTOMERS - BUICK AND GMC DEALERSHIP IN ST. CHARLES, IL

I have already given my review on my salesman Scott previously who I feel is the best. I would also like to give a shout out to Alex Katselis, Finance Mgr. Alex too was exceptional. He did a great job processing the financing with ease. Thank you Alex.

Best experience ever with Scott Frank and Fox Valley Buick dealership. Scott was very knowledgeable and professional and is a real asset to the company. Definitely would recommend Scott as your salesman.

I live 4 hours away but made the trip to Fox Valley because they had the exact truck I wanted and at a great price. Joe was super helpful and sent extra pictures in advance and took time to answer all my questions to make sure it wasn't a wasted trip. When I got there the truck was exactly as he presented it. Joe was personable and professional and made the experience great. Best car buying experience I've had!

It's my first time buying a car so my clueless self, walked in there super confused and stupefied. Brought my middle aged Asian mother along who had so much to say about things she didn't understand either. So they had to deal with me taking forever to translate and go back and forth. Bryan is my new favorite person, thanks for dealing with me.

This was the best experience I have ever had when buying a used car. Michael did everything possible to give us a GREAT price for a GREAT vehicle! He takes care of his customers!

I brought my Buick Encore in for minor repair and I ,worked with Scott Frank. Service was great. I was given a loaner car which was very helpful. I highly recommend Fox Valley GMC.

My husband had purchased a GMC Terrain a few months prior to my purchase of the Buick Encore. Did not want to give up my Saturn Vue but it was ten years old. Our experience with Scott during the purchase of the Terrain was so easy I knew he was the one to see for another vehicle. He did not disappoint. Great experience! Great price! Highly recommend!

I had been looking for a car to replace my old, passed down vehicle. As a first time buyer, I was nervous to be faced with the rush of pushy sales people. After going to a couple of different dealerships and having experiences that only made me more anxious, I went to Fox Valley Buick GMC. There I was met by a salesman, Mike Aiello. I instantly felt at ease and as if I were talking with a friend. Mike was very kind, informative, and easy going. I never felt pressured or rushed in any decisions while dealing with Mike. I appreciated his patience through all my questions and indecisiveness. Mike made sure I was getting exactly what I wanted without exceeding my price limit. His dedication to helping me as a customer was exceptional and his personable demeanor made my first time buying experience stress-free!

This is the second vehicle that we have bought from Scott Frank and he is very professional. Excellent customer service. I would highly recommend this dealership.

I have been shopping for 6 months and have just been turned off by aggressive sales people, I was ready to give up when I walked in to Fox Valley Buick GMC. I was greeted by a tall friendly salesmen, named Michael Aiello. Mike made my experience seamless and comfortable, so much so that I not only bought a vehicle from him, I sent my parents and other family members in to see mike as well. Fox valley Buick, has gained a customer for life because of Mike. Thanks so much to Mike Aiello for changing the way I look at car salesmen. I’ll definitely be back.

Scott was an amazing salesman when I bought my Encore. Professional and knowledgeable, you can tell he is passionate about his job and cares about his customers. I wouldn’t go to another person for a car. I refer all my friends and family to him and I will be back to purchase my next car from him. The managers and dealership were nicer well kept and professional as well.

Purchasing a car at Fox Valley was extremely easy thanks to the wonderful customer service who made my experience delightful. I was a smooth process and I could not be anymore happy with the way this dealership operated! Thank you!

great dealership and very friendly sales force. very pleasent car buying experience. Jevon was great. he was very easy to work with and answered all my questions

Service was phenomenal. I arrived late and they were very patient and thorough. Found the vehicle I wanted and was in and out quickly. I have not a single complaint.

Great place to purchase a car. I had been looking for a long time. Finally found the vehicle I wanted. I traveling from over 60 miles away and I called to talk about availability and price. When I got the vehicle was as I saw in pictures and described. They had the Carfax online so I was able to view that before coming. The price we talked about was the price. I dealt Mike M. he was very good.

Once again, had work done on my older GMC and was treated like a queen. Love the service from the time I made the online appointment, to dropping off the car, to the many courteous calls. Then picking up the car...the entire experience was excellent. Thank all of you who did their part to make my experience an awesome one. C.O.

Having been in the automobile business for 20+ years, I understand how quickly a deaerlship can lose a customer with a bad experience or how they can earn a customer for life with a good experience. This can be a service experience or a car buying experience. I am happy to say, I had a wonderfile experience. When I took my Hyundai to this dealership for service work, I could not have been happier with the outcome. Work that I had previously had done at another repair facility was still giving me trouble (after bringing it back 3 different times). So, I took my car to Fox Valley Buick since it is so close to my house. Not only was the work completed when promised, but it was done for quite a bit less money than I had paid for the same repairs prior. Mark, the service director, was wonderful. He went above and beyond to make sure that my car was fixed properly and was ready when promised. I will now bring my other 3 vehicles to this dealership for all my service needs. You have earned a customer for life.

So let me start by giving you some context... I called up a friend in the car business and asked him to give me his best price on a very specific vehicle. He game back with a figure of $530.00 per month. I asked him if this was the best price he could give me...He assured me that this indeed was the best price he could give me and the best price around so i figured this is how much the vehicle would cost. Keep in mind he works for another GMC dealer so we are comparing apples to apples. He stated that he was going to have to order the vehicle in from another dealer and that he would have locate it. I just had this feeling that i needed to shop the price just to make sure. I called 4 other GMC dealers and gave them the very same spiel. I gave them the specifics of the vehicle and stated that i was looking for a 39 month lease. I told them that i do not like to haggle so please give me your absolute best price. One dealer came in at 555 per month, another came back at 521...another at 509 and then the last one which is Fox Valley Buick GMC came back at a stunning $469.99. I said...No sir...Maybe there is a mistake. I gave him all the vehicle details again and he said...Yep 469.99 is our price. I was like..Wow...ok ill be in today to look at the numbers. His name was James...And he said, that's great...When you come in, please ask for Justin Mansk. He is our sales manager and he will work with you directly. I walked in to a very nice showroom and was immediately greeted by the receptionist. I stated that i was here to see Justin. Within seconds, he walked out and introduced himself. I explained to him that i was given a price over the phone of 469.99 and i was just waiting for him to say yes BUT...That didn't happen! He goes yes that is our price but i want to go over some numbers with you so that we can see if you qualify for any additional incentives. We started playing with some numbers and monthly price started dropping from the already low quote. I seriously thought that I was on a game show being filmed...I asked him how he could get the proce down so low from a price that my friend said was the best he could do. Justin took the time to go over the numbers with me including how things were calculated. Long story short, my friend called me back and was able to offer a lower price than that of Justin's offer. I told him what the offer was and he found a way to beat the offer of 439.99 and get it to me for 421.00. I am not going to tell you what vehicle it was due to privacy and the discretion of the dealer but i chose to work with Justin and Fox Valley Buick GMC because i asked him for his best price and he truly put his best foot forward..I wish my friend could have done the same thing. The experience did not stop there. The vehicle i wanted had to be ordered from another dealer. My friend called me and asked that i put a deposit down before he could order the vehicle. I asked Justin if he wanted to take my credit card for a deposit to order the vehicle...He looked at me and says " When you work with me, you are family and family does not do that. Your hand shake is enough assurance for me so i will not need a deposit from you". This truthfully has been the best experience i have ever had at a dealer. I was so impressed that i referred a family member to them the following day and he also bought the same vehicle. This dealership and the people that comprise it are absolutely top notch. They ARE willing to go the extra mile and truly build a relationship with you. Please go see them as i am positive you will have the same experience i did.

We received excellent service. We highly recommend this dealership and Myron Brown, our salesman. He was very thorough and went above and beyond to help us with our purchase.

We stopped in initially to look at a Caddy they had on the lot, which was nice. We told our salesman that we also were going to check out this Lincoln down the road. Turns out the Lincoln was at another one of their stores, so it was brought to us so we could compare side by side. The car was for Dad and he was in love at first sight with the Lincoln, so we went with that one. But our salesman, Ricky Nilsen was the best car salesman we ever experienced. Real nice guy, went out of his way and patient. You need a vehicle, go to Fox Valley Buick GMC and ask for Ricky.

Fox Valley GMC has the best service Dept I have ever I have had the pleasure of working with. The staff is always polite and the service is amazing

I recently bought a Chevy Equinox from Nate Scherer and had an absolutely wonderful experience. Between Nate, Frank, Tom in Finance everything was amazing. They explained the process thoroughly and efficiently. They were honest and never pushed me to make a quick decision or questioned why I needed time. They accepted that it was a big decision and understood my time frame. I would recommend these guys to anyone and hopefully if you're reading this you'll have the confidence to do the same. Top Notch all around

After searching for a vehicle for our family and working with many dealerships, unsuccessfully, we found the vehicle and the RIGHT SUPPORTIVE TEAM! The people at Fox Valley Buick GMC were freindly and cooperative from the receptionist to the finance people. They are an honest group and I was very happy to work with them and give them my business. You can bet my next car will be bought from this group! THANK YOU!

I bought a new GMC Acadia. My experience was unique, in that the Salesman was excellent but I had the feeling that the people supporting the sale were almost undermining him.

I purchased my Pontiac from this dealership and have always taken my car there for service. I have also brought my Buick there for service rather than the dealership where I purchased it. The service is always prompt, friendly, and very satisfying every time I bring a vehicle in for service. I have a NUMBER OF GM dealerships closer to my home but I still chose to bring my vehicles to Fox Valley GMC. Thank You A Very Satisfied Customer Raymond Arndt